Support

Contact us

Email support@comebackfitness.app. We aim to reply within 3 working days. There is no phone line and no chat widget — one inbox, read by the person who builds the app.

For anything about your data or this site’s privacy policy, write to privacy@comebackfitness.app instead.

Subscriptions and billing

How do I cancel my subscription?

On your iPhone, open Settings, tap your name at the top, tap Subscriptions, choose Comeback, then tap Cancel Subscription. You keep Premium until the end of the period you have already paid for.

Cancelling a free trial at least 24 hours before it ends means you are not charged. Deleting the app does not cancel a subscription — you have to cancel it in Settings.

How do I change between monthly and yearly?

In the same place — Settings → your name → Subscriptions → Comeback — tap the other option. Apple handles the proration. Monthly is £7.99, yearly is £39.99.

I already paid, but the app says I’m on the free plan.

Open Comeback’s settings and tap Restore purchases. That asks Apple to re-check your entitlement. Make sure you are signed into the same Apple Account you bought the subscription with — this is the usual cause, especially if you have a separate account for purchases.

If it still doesn’t appear, email us with the Apple Account email you purchased under and roughly when, and we will help you work out what happened.

How do I get a refund?

Refunds for App Store purchases are handled by Apple, not by us. Request one at reportaproblem.apple.com. We are not able to issue one ourselves.

Your data

How do I export my data?

In the app, go to Settings → Export data. You get a CSV file containing everything: your programme, every logged set, every swap, and your full history. Share it to Files, email or anywhere else.

Export is free on every plan, and it is always complete. The 30-day limit on the free tier governs how far back you can browse inside the app — it never limits access to your own data.

What happens if I don’t use iCloud?

Everything works. Comeback is a local app: your programme, your sessions, your history and the full exercise library all live on the iPhone. With no iCloud account or no connection, the status line reads “Saved on this iPhone” and you carry on as normal.

iCloud is only used to sync between your own devices, into your own private database. We cannot read it, and there is no Comeback server for it to go to instead.

How do I delete everything?

Delete the app from your iPhone. If you had sync enabled, also remove its iCloud data in Settings → your name → iCloud → Manage Storage. That is everything — we hold no copy to delete.

How the app works

Why doesn’t the app count consecutive sessions?

Because a counter that resets punishes exactly the people who most need to keep going. Comeback keeps one number instead: your consistency over a rolling 4 weeks. It moves down when a week goes by without a session and back up when you train, and it never returns to zero. There is nothing in it to lose, so there is no reason to avoid opening the app after time away.

What happens if I don’t train for a few weeks?

When more than 7 days have passed since your last completed session — not since you last opened the app — Comeback offers you a comeback session. It is under 25 minutes, 4 exercises, with loads scaled down from your own last recorded top set. The longer you have been away, the lighter it starts.

The screen says “Good to have you back”, explains that the lighter load is deliberate, and does not tally anything up. Nothing is counted against you. On the free plan you get one graded comeback plan; after that you are still welcomed back and still shown a session to do, indefinitely.

What is a swap, and why is it limited on the free plan?

Mid-session, one tap replaces an exercise you cannot or would rather not do. You pick one of four reasons — the equipment is taken, you are short on time, something doesn’t feel right, or you don’t like the exercise — and Comeback offers three alternatives from the catalogue, filtered by the equipment you have and chosen to hold the training intent of that slot.

The free plan includes 3 swaps a week, which covers a normal week in a busy gym. Premium removes the limit.

An exercise doesn’t feel right. What should I do?

Swap it, choosing “something doesn’t feel right”, and Comeback will suggest a different movement for that slot. That is the whole of what the app does here — it is not an assessment and it is not treatment. If the problem carries on, stop and see a physiotherapist or doctor.

Why is it iPhone only?

Comeback is not available for iPad, Apple Watch or Android. It is built for one screen size, in portrait, and the design assumes a phone held in one hand between sets.

Supporting the other devices properly would mean designing for them properly, and we would rather do one thing well than three approximately. Comeback requires iOS 17.0 or later.

Does Comeback use AI?

No. Programmes, progression and swap suggestions all come from a curated exercise catalogue and a fixed set of rules that run on your device. The same inputs always give the same result, and no exercise name or description is ever generated.

Reporting problems

There’s a mistake in an exercise.

Please tell us — this is genuinely useful. Email support@comebackfitness.app with the exercise name exactly as it appears in the app, what is wrong (the equipment listed, the muscles, a coaching cue, the name itself), and what you think it should say. Catalogue corrections ship in the next update.

How do I report a bug?

Email support@comebackfitness.app. To get it fixed quickly, please include:

• What you were doing, step by step, right before it happened
• What you expected, and what happened instead
• Whether it happens every time or only sometimes
• Your iPhone model and iOS version — Settings → General → About
• The Comeback version number, at the bottom of the app’s settings screen
• A screenshot or screen recording, if you can catch it

Please do not send anything you would not want in an email inbox. We do not need your training data to fix a bug, and we would rather not have it.

I have a suggestion.

Send it. Comeback is deliberately small, so the answer is often no — but the reasons people give for wanting something are the most useful thing we receive.